|Courtesy Simon Howden, Freedigitalphotos.net|
Would it really be so hard to send us a thank you note for staying with them, giving us another 5% off for the year. We'd feel great about the company. Many industries provide benefits for being a long-term customer, realizing it's much cheaper to keep a customer than to find a new one. My insurance company gives me a break for having all my business with them and for being with them a long time. We get frequent flyer miles. I have a punch ticket from the local cafe that gives me a free meal for every 10 we eat there.
So, come on, Telecom. Get with the program. Start treating us like people instead of a bunch of sheep you can fleece.